I heard about Ian Burgess-Simpson Pianos through two main sources – word of mouth and the internet. I studied at the College of Music at UCT, and picked up that you were the Kawai piano distributors. You also do a lot of the repair work on the pianos at the College, so that is another reason why I was aware of you. A friend of mine was interested in buying a grand piano, and mentioned that you were very helpful. Lastly, when I was searching for piano stores in the Western Cape, your site comes up. The service I’ve received has been fantastic. Quick responses coupled with constant communications and high quality bonuses I wasn’t expecting (notably the short-term loan of the CN23, and the efficient delivery and setup), made my purchase a real pleasure. 10/10.